Easyjet complain, they refused to compensate our loss?
we are refused to board on the flight from France back to UK after we passed the security check. The reason the staff in the boarding lounge gave is our passports have problem. So we were forced to stay overnight in airport, but the Airport Easyjet information desk rearranged our flight and said it is not our problem, it is the staff of the boarding lounge.
We ask for compensation for the overnight costs and other costs. But Easyjet refused, the reason they gave is staff in the Boarding Lounge belongs to the Airport. I should claim from Travel Insurance.
I called my travel Insurance company, they said you should claim from Easyjet because they rearranged your flight, and it is the airline’s responsibility to cover the overnight costs and other costs as well.
So I was confused and stuck in this situation.
Please help me and advise which part shall I claim? Easyjet or Travel Insurance company?
This could end up in one of those situations where you are caught in the middle with the airline and the insurance company passing responsibility between one another.
I assume you have written to Easyjet? If not, you should, setting out the reason for your claim is that they refused to let you fly and were in error. This cost you money.
If Easyjet refuse then you should take your complaint to the Airline Users Council, which is the watchdog for the passenger on air travel. There website is http://www.auc.org.uk/
If they advise you that the insurance company is liable then you can approach your insurer again and cite the AUC. If they continue to refuse then make a complaint to the financial services ombudsman.
Very often the fact that you are taking your case to either one of these will cause the company to reconsider.
Sexual Abuse; Full and finale statement.?
I was abused when I was 13, and was given a some of 12,000 pounds. But I recently hired lawyers to try and see if I had had recourse for a secondary claim. According to the owner of the school where it happened, he was under the impression that the compensation was 40,000. Do’s this happen in the Uk, where a claim is unclaimed due to lawyer or court error? Or is this imposable? If it was a court error or lawyer error, am I able to claim for more, as it was not my mistake I never got the full claim amount, if that is indeed the case. E.g. 40,000 in1997 in to day’s money would be 55,000.
Also it was suggested that the full and final statement (if sighed, as know one can remember, being 14 years ago) was sighed by the high courts on my behalf, is this possible? If so, am I able to appeal the courts dissection? If I claim can be made, what is the most I can ask for?? I know this is case specific, but what is the
Know the lawyers fee were not that much , the pure amount was 12,000 I got . And the old owner thinks it should have been 40,000 clear ! 28,000 pounds is a lot for a month of work, thats even a lot for lawyers . As that would mean there cut was more then 60% !!!
I don’t know the legal side of it but is it possible that you were awarded £40K and the Lawyers fees and cut were £28k? Which left your £12K.
Self catering holiday woes?
We have returned from a week’s self-catering holiday in South East Spain, booked through a UK travel company, which was marred by a cooker and washing machine that did not work. For a self catering holiday, this of course is inconvenient to say the least and led us to pay £50 in excess baggage for wet towels that could not be dried on the final day.
The Spanish agency has said we are fabricating the claim as the equipment was working ok and it is our word against theirs.
Our UK travel agency are preferring to believe their Spanish counterparts.
I am planning to write again for the final time to the UK travel company asking for financial compensation for my consideration saying I am surprised they value their reputation so poorly, and plan to raise this with a travel journalist relative of mine, unless I receive a satisfactory response.
What do you think I should do/ do differently?
I think talking to your relative seems like a good idea. They may have some further advice for you. Good luck in getting compensation for your holiday.
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